OFFICE OF THE MAYOR
CITIZEN’S CHARTER
VISION
Tinambac, Camarines Sur is a prime eco-cultural tourism destination, economically vibrant trading centre and productive agro- industrial municipality led by competent, dynamic and committed leaders, with family-oriented, God-loving, healthy, secured and empowered people sustainably managing the environment.
MISSION
To create a positive environment for sustainable growth through the provision of effective and efficient services and good local governance that will improve the quality of life of its citizenry.
MANDATE
- Exercise general supervision and control over all programs, projects, services and activities of the LGU.
- Enforce all laws and ordinance relative to the governance of the LGU and the exercise of the appropriate corporate powers.
- Ensure the delivery of basic services and the provision of adequate facilities.
FRONTLINE SERVICES
SECURING MAYOR’S CLEARANCE
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
Tinambaquenos wants to seek employment and for record and reference purposes
Requirements:
- Barangay Clearance
- Court Clearance
- Police Clearance
Fee: P100.00
How to avail of the services :
* The cause of delay for the processing of the Mayor’s Clearance may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Submit requirements to the clerk in charge | 1 minute |
Janice B. Belesta
Clerk |
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| 2 | Receive & reviewed/check the requirements submitted | 3 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 3 | The Service provider will process the requested clearance by the client | 4 minutes |
Janice B. Belesta
Clerk |
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| 4 | Pay the corresponding fees at the Office of the Municipal Treasurer’s | 4 minutes | MTO Personal | P100.00 | Municipal Treasurer’s Office, 1st floor, Municipal Building | |
| 5 | Present the Official Receipt to the person – in – charge to entry the O.R. Number, Amount & date to the clearance. | 2 minutes |
Janice B. Belesta
Clerk |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 6 | Approval of the Municipal Mayor. | 2 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
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| 7 | Release of the duly signed Mayor’s Clearance with official seal. | 2 minutes |
Janice B. Belesta
Clerk |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 8 | Receive copy of the Mayor’s Clearance | 2 minutes |
SECURING RECOMMENDATION FOR EMPLOYMENT, SCHOLARSHIP & OTHER PURPOSES
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail the service?
Residents of the municipality who needs such recommendation
Requirements:
- Barangay clearance
- Court Clearance
- Police Clearance
Fee: P65.00
How to avail of the service:
* The cause of delay for the processing of the Mayor’s Clearance may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Submit requirements to the clerk in charge | 1 minute |
Janice B. Belesta
Clerk |
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| 2 | Received & review/check the requirements submitted. | 3 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 3 | The service provider will process the requested recommendation by the client. | 4 minutes |
Pamela Camille M. Alvis
Clerk |
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| 4 | Pay the corresponding fees at the office of the Municipal Treasurer. | 4 minutes | MTO Personnel | P65.00 | Municipal Treasurer’s Office, 1st floor, Municipal Building | |
| 5 | Present the official receipt to the person – in – charge to entry the O.R. Number, amount & date to the clearance. | 2 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 6 | Signature of the Municipal Mayor. | 2 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
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| 7 | Release of the duly signed recommendation with official seal | 2 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
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| 8 | Receive copy of the recommendations | 2 minutes |
Pamela Camille M. Alvis
Clerk |
SCHEDULING/MARRIAGE SOLEMNIZATION AT THE OFFICE OF THE MUNICIPAL MAYOR
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
Any couple wanted to have a civil wedding with their parent consent and at the right age.
Requirements:
- Marriage license including the application form duly subscribed by the Municipal Civil Registrar Officer or Affidavit of Living Together (5 years & above)
- Other requirements such as certificate of non marriage, certificate of tree planting, marriage counselling and family planning seminar.
- Names of witness
Fee: P300.00 Solemnization Fee
How to avail of the service:
*Date of solemnization shall be agreed upon by the couple & the solemnizing officer.
** If living together for five (5) years and above the municipal trial court judge should subscribed the marriage certificate.
*** Early scheduling are also observed with complete requirements
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | The applicant/couple should present the required documents. | 3 minutes |
Glenda J. Llaneta
Clerk |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 2 | *The person –in – charge schedules the preferred date of solemnization. | 5 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 3 | Pay the corresponding fees at the Office of the Municipal Treasurer. | 3 minutes | MTO Personnel |
P300.00
|
Municipal Treasurer’s Office, 1st floor, Municipal Building | |
| 4 | Preparation of Marriage License | 7 minutes |
Glenda J. Llaneta
Clerk |
Office of the Municipal Mayor, 2ndfloor, Municipal Building | ||
| 5 | Marriage Solemnization | 30 – 45 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 6 | Registration of the Marriage Certificate at the MCR duly signed by the couple, witnesses, solemnizing officer & municipal trial court judge. |
5 minutes
|
MCR Personnel | |||
| 7 | Released of the Marriage Certificate to the Client | 3 minutes | MCR personnel | Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 8 | Receive the copy of the Marriage certificate. | 2 minutes |
Glenda J. Llaneta
Cler |
Office of the Municipal Mayor, 2nd floor, Municipal Building |
SECURING MAYOR’S PERMIT
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
Business establishment owner within the municipality
Requirements:
- Business license Application Form/Assessment Form
- Community tax Certificate
- Barangay Clearance
- Prior year’s Mayor’s Permit
- Bureau of Internal Revenue
Fee: It depends on the kind of business
How to avail the service:
** The cause of delay for the processing of the Mayor’s permit may be due to incomplete requirements & absence of the authorized signatory
** Other fees are based on the assessment and type of business/establishment.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Submit duly accomplished application forms/assessment form and other requirements. | 1 minute |
Janice B. Belesta
Clerk |
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| 2 | Received & Review/check the requirements submitted. | 3 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 3 | The service provider will process the requested permit. | 4 minutes |
Janice B. Belesta
Clerk |
Municipal Treasurer’s Office, 1st floor, Municipal Building. | ||
| 4 | Pay the corresponding fees at the office of the Municipal Treasurer. | 2 minutes | MTO Personnel | |||
| 5 | Present the official receipt to the person – in – charge to entry the O.R. Number, amount and date to the permit. | 2 minutes |
Janice B. Belesta
Clerk |
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| 6 | Signature of the Municipal Mayor | 2 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of the Municipal Mayor, 2nd Floor, Municipal Building | ||
| 7 | Release of the duly signed Mayor’s Permit with official seal & Permit No. | 2 minutes |
Marlon B. Gonzales
Senior Administrative Assistant III |
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| 8 | Receive copy of the Business Permit | 2 minutes |
Janice B. Belesta
Clerk |
SECURING MAYOR’S PERMIT FOR TRIMOBILE OPERATION
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
Trimobile Operators
Requirements:
- Application form for franchise
- Barangay Clearance
- Community tax Certificate
- Official receipt and Certificate of Registration Form
- Franchise of preceding year for old operators
Fee: P100.00
How to avail of the service:
** The cause of delay for processing of the Mayor’s Permit may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Present the requirements and secure order of payment | 2 minutes | ||||
| 2 | The clerk in charge review the requirements forwarded from the office of the Sangguniang Bayan | 3 minutes |
Janice B. Belesta
Clerk |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 3 | Pay the corresponding fees at the Office of the Municipal Treasurer. | 2 minutes | MTO Personnel | P100.00 | Municipal Treasurer’s Office, 1st floor, Municipal Building | |
| 4 | Preparation and approval of the Mayor’s Permit for trimobile Operator | 5 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 5 | Present Official receipt for issuance of Mayor’s Permit and forwarded to MTO | 2 minutes |
Janice B. Belesta
Clerk |
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| 6 | Recording and issuance of the Mayor’s Permit and plate/sticker to client | 3 minutes |
MTO
Personnel |
Municipal Treasurer’s Office, 1st floor, Municipal Building |
SECURING MAYOR’S PERMIT FOR PADYAK
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
Padyak Operators
Requirements:
- Barangay Clearance
- Community tax Certificate
- Official Receipt of payment from MTO
- Mayor’s Permit of preceding year for old operators
Fee: P100.00
How to avail of the service:
** The cause of delay for processing of the Mayor’s Permit may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Present the requirements and secure order of payment | 2 minutes |
Janice B. Belesta
Clerk |
Office of the Municipal Mayor, 2nd floor, Municipal Building | ||
| 2 | Preparation & approval of Mayor’s Permit for padyak operators | 3 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of the Municipal Mayor, 2nd floor, Municipal building | ||
| 3 | Pay the corresponding fees at the office of the Municipal Treasurer. | 2 minutes | MTO Personnel | P100.00 | Office of the Municipal Treasurer, 1st floor, Municipal Building | |
| 4 | Present official receipt for issuance of Mayor’s Permit and forwarded to MTO | 5 minutes |
Janice B. Belesta
Clerk |
Office of the Municipal Mayor, 2nd floor, Municipal building | ||
| 5 | Recording and issuance of Mayor’s Permit and Plate/sticker to client | 2 minutes | MTO Personnel | Office of the Municipal Treasurer, 1st floor, Municipal Building |
AVAILING SCHOLARSHIP PROGRAM (ASSET)
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
Poor & deserving students of the Municipality
Requirements:
- Duly accomplished application form with 1×1 picture(3 copies)
- High School report card
- Recommendation from barangay Captain
How to avail of the service:
** The cause of delay for processing of the Application Form may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Present the recommendation from the Barangay Captain & report card. | 2 minutes |
Alayne C. Soltes
and Marylyn Sto. Domingo Clerk |
Sangguniang Bayan Building | ||
| 2 | The clerk in charge will check the grade & recommendation for approval of the Mayor | 3 minutes | ||||
| 3 | Upon approval of recommendation the clerk in charge will release the application form for HEPMA | 4 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of Municipal Mayor, 2nd floor, Municipal Building | ||
| 4 | Fill up the application form | 3 minutes | Client | |||
| 5 | The Committee chairman on Education & the Municipal Mayor signed the accomplished form | 4 minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of Municipal Mayor, 2nd floor, Municipal Building
|
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| 6 | Submit duly accomplished form with picture | 2 minutes | ||||
| 7 | Brief & record the name of the applicant/student in the official logbook of HEPMA scholars | 5 minutes |
Alayne C. Soltes
and Marylyn Sto. Domingo Clerk |
Sangguniang Bayan Building |
AVAILING R.U.E.L. PROGRAM (ELEMENTARY)
Schedule of availability of service:
Monday to Friday
8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
All elementary pupils from North & South District of this Municipality
Requirements:
- RF 1, 2, & 3 (RUEL form)
How to avail of the service:
** The cause of delay for processing of Application form may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | The class adviser will approach the clerk in charge & ask for RF 1 | 2 minutes | ||||
| 2 | The clerk in charge will release RF 1 to class adviser | 2 minutes |
Marylyn Sto. Domingo
Clerk |
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| 3 | Submit duly accomplished RF 1 Form | 2 minutes | Client | Sangguniang Bayan Building | ||
| 4 | The clerk in charge review/check the RF 1 & release RF 2 to Class Adviser | 3 minutes |
Marylyn Sto. Domingo
Clerk |
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| 5 | Submit duly accomplished RF 2 form | 1 minute | Client | |||
| 6 | The Clerk in charge review/check the RF 1 & RF 2 if the names submitted are correct & tallied. | 4 minutes |
Marylyn Sto. Domingo
Clerk |
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| 7 | Preparation of payment/voucher with the duly approved breakdown of payment. | 5 minutes |
Janice B. Belesta
Clerk |
LEGAL SERVICES: Affidavits, Deed of Sale, Extra-Judicial Settlement of Estate, Notary of documents
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the legal service
Residents of the municipality who needs such recommendation
Requirements:
- Valid Identification Card
- Blotter excerpt for Affidavit of Loss
- Two witnesses for Affidavit of Two Disinterested Person
- Title of the Land or its Certified True Copy from Register of Deeds or Tax Declaration
For Deed of Absolute Sale
Fee: It depends on the kind of documents
How to avail of the service:
** The cause of delay for processing of permit may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Personal appearance before the clerk-in-charge and present the documents needed for making of the Affidavit, Special Power of Attorney, Deed of Absolute Sale and Extra –Judicial Settlement of Estate etc. | 20 minutes |
Windel Guzman
Legal Service |
Office of the Municipal Mayor, 2nd floor, Municipal Building |
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| 2 | Received & Review/check the requirements submitted and the clerk will process the documents. | 1 day |
Atty. Olive Arce (Notary Public)
Emily Arcade, Naga City |
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| 3 | For Notarization of documents. |
Windel Guzman
Legal Service |
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| 4 | Document will duly signed by the notary public. |
AVAILING DUGO KO BUHAY MO
Schedule of availability of service:
Monday to Friday – 8:00 A.M. to 5:00 P.M. without noon break
Who may avail of the service?
All Tinambaquenos who are in need of blood
Requirements:
- Barangay Captain Recommendation
- Request form 2
How to avail of the service:
** The cause of delay for the processing of availing job employment may be due to incomplete requirements & absence of the authorized signatory.
| STEPS | APPLICANT/CLIENT | SERVICE PROVIDER | DURATION | PERSON – IN – CHARGE | FEES | LOCATION |
| 1 | Present letter from Brgy. Captain(form 1) | The clerk in charge will give Request form 2 for approval of the Chief Executive | 3 Minutes |
Marylyn Sto. Domingo
Clerk |
Sangguniang Bayan Building | |
| 2 | Issuance and approval of Form 2 | Approval of the Municipal Mayor or by authorized signatory | 5 Minutes |
Atty. Ruel B. Tuy
Municipal Mayor |
Office of the Municipal Mayor, 2nd floor, Municipal Building | |
| 3 | Release of duly signed form 2 | 2 Minutes |
Marylyn Sto. Domingo
Clerk |
Sangguniang Bayan Building | ||
| 4 | Client will bring the said form 2 at Bicol Medical Center for release of blood requested | Bicol Medical Center |